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Miscellaneous Information

Dear guests,

In order to optimize as well as fasten your reservation and to make your stay at EALA smooth, please find herewith some useful information for your holiday:

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Is Hotel EALA always open?

EALA remains open until the 8th of January 2023. EALA will close its door from end of November till mid-December in order to allow some improvements and enhace your experience and our services.

EALA will open again for season 2023 on the 10th of February 2023.

Where can I check rates, availability and eventually reserve a room?

The “BOOKING” button on our website or the following link gives you the opportunity to check out the availability and the possibility to eventually book a stay, in just a few clicks.

Why is better to book through our website or calling our booking department?

Because you will find the best rates. Our special offers are visible and bookable exclusively on our official website; moreover, for all your requests, our reservations office will be at your complete disposal to advise you the best possible way and help you to plan your stay in every single detail.

How can I get a non-binding request?

By either click on the “FAST REQUEST” button or by sending an email at:booking@ealalakegarda.com. Our Booking Office remains at your complete disposal by phone at+39 0365954613 too.

Are there specific reasons for different rates for the same room in the same period of time?

We have dynamic rates which means that the prices can vary due to different factors such as availability, dates and length of your stay for instance.

Does one room offer enough space for more than 2 people in case I might book for more people?

Our Junior Suites and Suites are meant for 2 people only. We recommend you to book an additional room, we will do our outmost to assign adjacent rooms possibly.

Do you have triple, adjacent and family rooms?

EALA offers Junior Suites and Suites for maximum 2 people and the rooms are not adjoining. The hotel is adults friendly starting from the age of 16 years in order to grant peace, quiet and serenity for everyone. This is why we do not have any family rooms at EALA.

Have you got baby cots or can an additional small bed be organized?

Since our hotel is adults friendly from 16 years and up, we do not have any additional beds or baby cots available.

Which services are included in the room rate?

All rates are inclusive of VAT, Buffet Breakfast, Wì-Fì, outdoor parking space, admission to the EALA Luxury SPA, use of the fitness room as well as access to the open air pool and the beach. The rooms offer a safe with inside power outlet, a SPA kit with bathrobe and slipper, an Illy coffee machine with coffee for free. EALA has a shuttle bus free of any charge (to be booked in advance and subject to availability) to the city center of Limone sul Garda.

Which services on the other hand are not included in the room rate?

Excluded from the room rate are the City Tax, any consumption from the minibar, any treatments and/or massages from EALA Luxury SPA and all other consumptions from bars and restaurants of EALA (if not mentioned otherwise in one of our special offers).

Is there a City Tax to be paid?

The town of Limone sul Garda has set the City Tax at € 2,00 per person per day which needs to be added to the room rate. The City Tax will be paid at Check-Out stage at the hotel and is listed separately on the receipt/invoice.

In case of a cancellation or of a no-show how much do the penalties amount?

While booking, please click on the “rates conditions” to get to the cancellation policy or have a look at the confirmation of your reservation. The cancellation policy will apply in any case even if the cancelled room would eventually be allocated to another guest.

Do the pictures on your website correspond to what I will find on spot?

The photos of the different room types are approximate. Within the same room type there might be some differences due to position, size, internal subdivision and furniture for instance.

Is it possible to ask for a specific room number or floor during the booking process?

Every special request and wish will be taken care of by the Booking Office and if possible confirmed with no guarantee though.

What about meals, do you offer half board of full board?

EALA offers mainly Bed and Breakfast with the possibility of adding dinners. Instead of a classic Half Board menu we have decided for an A’ la carte menu instead which changes constantly; this is meant to have the chance to choose from different dishes daily. Some of the special packages might though include some dinners where the menu is already fixed.

I own a prepaid credit card, can I book with it?

Prepaid credit cards are only accepted if the credit cards covers the total amount of the stay. Your reservation might not be accepted if the prepaid credit card is not valid or not enough funds are on it.

Do you accept all credit cards?

Following credit cards are accepted: MasterCard, Maestro, VISA, VPay and American Express. Please note that we might ask for a pre-authorization of the given credit card at any time.

I do not have a credit card, can I pay by bank transfer?

Payments by bank transfer are accepted for bookings with "non-refundable" rates and for packages if booked 7 days before arrival. For last minute reservations please contact the booking office at +39 0365954613.

Is it possible to pay my stay cash on spot or with an Atm card?

Some of our offers foresee a payment on spot. Nevertheless, a credit card at booking stage is requested as a guarantee of your reservation (a pre-authorization at any time might be asked). Four your information, the Italian Law sets the limit of cash payments to € 1'999,99 per physical person.

Is it possible to book a table at the restaurants of EALA or a treatment at the SPA even if I am not staying overnight at the hotel?

EALA is open for anyone, also for the ones who do not overnight at the hotel. A reservation is requested for the restaurants Alfio Ghezzi Bistrot and Fine Dining Senso as well as for the Panorama Lounge Bar. Access to the EALA Luxury Spa, on the other hand, is not allowed for external guests.

Does EALA have garages?

Our hotel has multi-storey garages. The service is included for all the guests who book their stay with EALA.

The service is free of charge also for those guests who have access to our restaurants Alfio Ghezzi Bistrot and Fine Dining Senso and for those guests of our Panorama Lounge Bar.

You can just leave the keys of your car to our colleagues who will park and take care of your vehicle

Do you accept dogs?

EALA welcomes small pets (max. 15 kg) on request at the reservation stage only in the room type Junior Suite Nemos for an additional fee of Euro 25.00 per day. The service includes a Dog kit with pillow, water bowls and food. We kindly remind that access to the breakfast room, the Fine Dining SENSO, EALA Luxury Spa and the private beach is forbidden for small four-legged guests. For service standards and out of respect for other guests, dogs over 15 kg are not allowed. You can enjoy your time with your pets, at the Bistrot and the Panorama Lounge Bar.

I have an electric car, is it possible to recharge it directly at the hotel?

EALA is part of the Tesla and Porsche destination charger circuit. We provide free connectors to recharge any type of electric cars.

What are the check-in and check-out times?

The rooms and services of EALA Luxury SPA are guaranteed from 15:00 on the day of arrival.

Check-out of the room and SPA services is requested by midday on the day of departure.

Any requests for a late check-out can be agreed upon availability on the day of departure.

The SPA  or room late check-out is subject to a supplement.